For V2.2 or higher, if you really need to unlock POUs. Please send the file to us. We will check and try unlock it by manual (with a fee).
Email: [email protected] WhatsApp: (+84) 365 861 365
Contact 365electricalvn – 365EVN before returning any items. Some product is not effecting for returning. The products must be in the same condition as when it was delivered.
Want to switch to another mode of the same product (effect for automation equipments)? No problem. Contact us.
Our return/refund policy lasts 2 days. If 2 days have gone by since your order was delivered, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. No worn items/used items are eligible for refunds. It must also be in the original packaging.
If returning an item back to us, we must receive it within 7 days of the order delivery. If you wait to return the item to us after the 7 day time margin, we will ship your order back to you as we cannot accept or refund your return/refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Issuing refunds may take up to 15 – 20 days from us receiving your item.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
If you are returning an item to receive a full refund, we reserve the right to charge a restocking fee on the item. For the sake of simplicity, we charge a flat-rate 15 – 20% restocking fee of the total purchase price. We will fully disclose the fee during the customer service process. If you have any questions, please contact us at [email protected]
We only replace items if they are defective or damaged. Detail see in “Warranty Policy”.
In the event a customer wants to cancel an existing order, there may or may not be a cancellation fee.
If stock has been received and the credit card has been charged, then a service fee will be deducted off the credit. This fee will be 10% of total amount charged and refunded, with a Minimum $15.00 Fee.
This fee covers both the fees we incur when we charge and then credit a cancelled order. If an order has been processed and packed to ship, it may not be possible to cancel that order. If an order has been shipped then all return fees will be at the customer’s expense. Customers will only receive a refund for the amount charged of the items returned, not for original shipping costs.
You will be responsible for paying for your own shipping costs for returning or exchanging your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
For more information about return policy, please contact us at [email protected]